Return Policy

Our Commitment

At Only Collagen, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help with an easy and hassle-free return process.

Return Eligibility

• Items must be returned within 30 days of purchase.
• Products must be unused, unopened, and in their original packaging.
• Proof of purchase (receipt or order confirmation) is required.
• We do not accept returns on opened or used products due to hygiene and safety concerns.

How to Initiate a Return

1. Contact Us – Reach out to our customer support team at support@onlycollagen.com with your order details.
2. Receive Return Authorization – We will provide you with return instructions and a return authorization number.
3. Ship Your Item – Securely package your item and ship it to the address provided in our return instructions.
4. Refund Processing – Once we receive and inspect your return, we will issue a refund to your original payment method within 7-10 business days.

Refund Policy

• Shipping costs are non-refundable.
• If your return is approved, the cost of the product will be refunded.
• If your item is damaged or defective upon arrival, please contact us immediately for a replacement.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order.

Contact Us

For any questions or concerns regarding our return policy, please contact our customer support team at support@onlycollagen.com.